Who we are and what we do with your information
In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Cheaper Please Pty Ltd (ACN 606 456 188) and PSSTT Pty
Ltd (ACN 662 351 699). We are committed to respecting your privacy. Our Privacy Policy sets outs out
how we collect, use, store and disclose your personal information. We are bound by the Australian
Privacy Principles contained in the Privacy Act.
By providing personal information to us, you consent to our collection, use and disclosure of your
personal information in accordance with this Privacy Policy and any other arrangements that apply
between us. We may change our Privacy Policy from time to time by publishing changes to it on our
website. We encourage you to check our website periodically to ensure that you are aware of our current
Privacy Policy.
Personal information includes information or an opinion about an individual that is reasonably identifiable.
For example, this may include your name, age, gender, postcode and contact details. It may also include
financial information, including your credit card information.
What personal information do we collect?
We may collect the following types of personal information:
- name;
- mailing or street address;
- email address;
- telephone number and other contact details;
- age or date of birth;
- credit card information;
- passport information;
- your device ID, device type, geo-location information, computer and connection
information, statistics on page views, traffic to and from the sites, ad data, IP address and
standard web log information; - details of the products and services we have provided to you or that you have enquired
about, including any additional information necessary to deliver those products and
services and respond to your enquiries; - any additional information relating to you that you provide to us directly through our
website or indirectly through your use of our website or online presence or through other
websites or accounts from which you permit us to collect information; - information you provide to us through customer surveys; or
- any other personal information that may be required in order to facilitate your dealings
with us.
We collect these types of personal information directly from you, when you submit a booking request
through our website or otherwise communicate with us through correspondence, chats, emails, or by
submitting content or interacting with us through our website.
When visitors leave comments on the site we collect the data shown in the comments form, and also the
visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the
Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:
https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to identify you when you use our website, and in order to customise your expeirence
when using our website; - for payment security purposes (i.e. the identification of fraud and error);
- to enable us to purchase your itineraries on your behalf;
- to send you confirmation emails, and advise you of any changes that may occur to your
itinerary; - to operate, protect, improve and optimise our website, business and our users’
experience, such as to perform analytics, conduct research and for advertising and
marketing; - to send you service, support and administrative messages, reminders, technical notices,
updates, security alerts, and information requested by you; - to send you marketing and promotional messages and other information that may be of
interest to you; and - to comply with our legal obligations, resolve any disputes that we may have with any of
our users, and enforce our agreements with third parties.
Do we use your personal information for direct marketing?
From time to time, we may send you direct marketing communications and information about our
services. This may take the form of emails, SMS, mail or other forms of communication, in accordance
with the Spam Act and the Privacy Act (or their legislated substitutes). You may opt-out of receiving
marketing materials from us by contacting us using the details set out below or by using the opt-out
facilities provided (e.g. an unsubscribe link).
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy to:
- third party suppliers and service providers, for the purposes of purchasing your itinerary;
- payment systems operators (eg merchants receiving card payments);
- specific third parties authorised by you to receive information held by us; and/or
- other persons, including government agencies, regulatory bodies and law enforcement
agencies, or as required, authorised or permitted by law.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to third party suppliers through which we
purchase your itinerary, who may be located in the United States, Europe or any other part of the world.
When you provide your personal information to us, you consent to the disclosure of your information
outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle
that personal information in compliance with Australian Privacy Law. We will, however, take reasonable
steps to ensure that any overseas recipient will deal with such personal information in a way that is
consistent with the Australian Privacy Principles.
Using our website and cookies
We may collect personal information about you when you use and access our website
While we do not use browsing information to identify you personally, we may record certain information
about your use of our website, such as which pages you visit, the time and date of your visit and the
internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your
website usage and remember your preferences. Cookies are small files that store information on your
computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to
recognise you across different websites, services, devices and/or browsing sessions. You can disable
cookies through your internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For
example, where a cookie is linked to your account, it will be considered personal information under the
Privacy Act. We will handle any personal information collected by cookies in the same way that we handle
all other personal information as described in this Privacy Policy.
If you leave a comment on our site you may opt-in to saving your name, email address and website in
cookies. These are for your convenience so that you do not have to fill in your details again when you
leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies.
This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen
display choices. Login cookies last for two days, and screen options cookies last for a year. If you select
“Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no
personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
When you interact with our website and leave comments, those comments may be checked through an
automated spam detection service.
Embedded content from other websites
Our website may contain links to websites operated by third parties. Those links are provided for
convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not
responsible for the privacy practices of, or any content on, those linked websites, and have no control
over or rights in those linked websites. The privacy policies that apply to those other websites may differ
substantially from our Privacy Policy, so we encourage individuals to read them before using those
websites. Embedded content from other websites behaves in the exact same way as if the visitor has
visited the other website. Note that these websites may collect data about you, use cookies, embed
additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Security and How long we retain your data
We may hold your personal information in either electronic or hard copy form. We take reasonable steps
to protect your personal information from misuse, interference and loss, as well as unauthorised access,
modification or disclosure and we use a number of physical, administrative, personnel and technical
measures to protect your personal information. However, we cannot guarantee the security of your
personal information.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can
recognize and approve any follow-up comments automatically instead of holding them in a moderation
queue.
For users that register on our website (if any), we also store the personal information they provide in their
user profile. All users can see, edit, or delete their personal information at any time (except they cannot
change their username). Website administrators can also see and edit that information.
What rights you have over your data
You can access the personal information we hold about you by contacting us using the details set out
below. You can also request that we erase any personal data we hold about you (although this does not
include any data we are obliged to keep for administrative, legal, or security purposes). Sometimes, we
may not be able to provide you with access to all of your personal information and, where this is the case,
we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will
take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have
handled your personal information, you can contact us using the details set out below. Please include
your name, email address and/or telephone number and clearly describe your complaint. We will
acknowledge your complaint and respond to you regarding your complaint within a reasonable period of
time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with
information about the further steps you can take.
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal
information, or make a complaint, please contact us by emailing hello@cheaperplease.com.au and
including the word “PRIVACY” in the subject line.
Effective: 1 January 2023